Solution consultant

We are looking for a Solution Consultant (for Algolia solution) with strong expertise and background in a Marketing Technology sphere with the main focus on on-site search engines.

What you will do:

  • Participating in meetings with the sales team to scope prospect’s business problems and desired outcomes;
  • Act as key consultant in discovery, presentation, configuration, and demonstration of Algolia solution;
  • Keep the most advanced Algolia knowledge and bring it across the company (consult sales with technical expertise, provide technical support and documentation for POCs, RFP, consult team&customers, etc);
  • Lead Algolia customer onboarding process (actual documentation including custom decs by request, customer trainings, etc);
  • Manage new features testing and complex cases launches (transparent workflow, prioritization list, results, customer feedback, etc);
  • Keep track of platform updates (announcements for the team, trainings, Q&A, etc);
  • Suggest best solutions from portfolio for prospects’ business requirements;
  • Lead Algolia customers as a main contact (relationship, QBRs, regular statuses, support, etc);
  • Drive solution usage processes with current & new vendors to get maximum value for Stellar and customer (optimize processes, aggregate bugs, escalate epics, etc);
  • Build and evolve partnership with vendors;
  • Conducting hands-on workshops;
  • Create documentation, FAQ and training materials;
  • Travel and participation in industry events and prospect and customer on-site meetings.

We are looking for:

  • Experience with SaaS solutions is desirable;
  • Ability to think systematically and quickly make independent, rational decisions;
  • Strong interpersonal skills and customer-oriented approach;
  • Being open-minded and creative in finding business opportunities and improvements;
  • Strong familiarity with project management software tools, methodologies, and best practices (Agile, RoadMap, Google Analytics, etc.);
  • Superior organizational skills working with multiple customers and have the ability to switch context quickly throughout the day with various competing demands and attention to detail;
  • Continuously learn and update skills and keep aware of industry trends;
  • Experience in search open source solutions is preferable: elastic search, apache solr, SPHINX, Google Search, Yandex Search etc.

What we offer:

— flexible work hours, compensation of education costs, conferences and atmosphere of personal growth;

— company office in the city center (Moscow);

— challenging and interesting projects with top e-commerce, fintech and service companies from both Russia and Europe;

— opportunity to work closely and grow with our tech partners, leading technology companies: Dynamic Yield, Algolia and others;

— opportunities to make a real impact on company businessSolution architect

and customer success;

— growth potential in a professional team with international ambitions and global partners;

— very open-minded and positively-flexible management.