Customer Success Director

We're seeking bright and self-driven individual to join our customer success team as a strong leader in Moscow. You will be responsible for strategic planning and successful implementation of such martech solutions as Dynamic Yield, Algolia, Persado, etc.  to  industry leaders like MTS, Citilink, Eldorado, VTB, Perekrestok, TSUM and others (Russia, CIS, Europe).

What you will do:

  • lead the Customer success team’s work with clients from the CIS and abroad to drive retention and maximize ARR;
  • develop and implement personalization solutions to increase online sales, conversions, order value and other key metrics;
  • manage personalization projects in terms of timings, implementations and results
  • launch experiments for conversion optimization, segment audience, launch A/B-tests;
  • hire, develop, mentor, and provide continuous feedback to Customer success managers.

We are looking for:

  • 5+ years of experience in e-commerce or account management, can be client or agency side;
  • 3+ years in leading role;
  • Excellent communication, interpersonal and client interaction skills;
  • Strong organizational skills, a proven ability to multi-task, and meet deadlines
  • Understanding and proven experience of working with Google Analytics, Yandex.Metrika or other analytics tools;
  • CRM/CX/Product background can be relevant as an ecommerce/digital management;
  • Preferrable experience with personalization tools or digital marketing tools (RetailRocket, RichRelevance, Flocktory etc.);
  • Fluent English is a must as you will also lead European accounts (other languages would be a plus).

What we offer:

  • flexible work hours, compensation of education costs, conferences and atmosphere of personal growth;
  • company office in the city center (Moscow)
  • challenging and interesting projects with top e-commerce, fintech and service companies from both Russia and Europe;
  • opportunity to work closely and grow with our tech partners, leading technology companies: Dynamic Yield, Algolia and others;
  • opportunities to make a real impact on company business and customer success;
  • growth potential in a professional team with international ambitions and global partners; very open-minded and positively-flexible management.